The work has involved much more than supplying technology or licences. Aura has supported Laird with solution options, licensing decisions, commercial negotiation and procurement while also working directly with technology vendors when technical issues have needed to be resolved.
When challenges have arisen during implementation, Aura has taken ownership of the process rather than simply passing the issue back to the customer. That has included engaging vendor technical teams, escalating problems where necessary and helping identify practical options that allowed Laird to maintain the required level of security while longer-term issues were investigated.
A key part of the relationship has been understanding that technical decisions cannot be made in isolation from their commercial impact. Aura has helped Laird assess different options, licensing structures and vendor proposals while keeping the organisation’s security requirements at the centre of the decision.
The result is a relationship that sits somewhere between procurement partner, technical resource and customer advocate, giving Laird a single point of support across both the commercial and technical sides of its security environment.
