Managed IT Support
Practical IT support, built around your organisation.
Aura Technologies provides flexible managed IT support for Microsoft 365, user devices and agreed parts of your wider IT environment.
Whether you need a complete day-to-day support function or additional capacity for an existing IT team, we build the service around your users, systems and internal resources.
Flexible support models
The right level of support for the way your organisation works.
Some organisations need a trusted partner to manage day-to-day IT. Others already have an internal team but require additional capacity, specialist knowledge or reliable escalation support.
Our role is to keep users supported, agreed systems maintained and your organisation informed.
Co-managed IT support
Additional capacity without giving up internal control.
Aura can work alongside your existing IT department, taking responsibility for agreed operational tasks or providing extra technical resource when workloads increase.
Your internal team retains control while Aura provides the additional capacity needed to keep work moving.
Your day-to-day IT partner
Ongoing support for organisations without an internal IT department.
Aura can act as the main point of contact for agreed day-to-day technology support and administration.
A managed service can include
- User support and fault resolution
- Microsoft 365 administration
- Account and permission management
- New-starter and leaver processes
- Device and system monitoring
- Backup monitoring and restoration support
- Security updates and patching
- Ongoing maintenance and reporting
- Technology and procurement advice
The exact responsibilities and service boundaries are agreed around your organisation.
Project-based support
Experienced assistance when you need it.
Not every organisation requires an ongoing managed service.
Aura can also provide support for defined technology projects, including:
How support is delivered
Clear ownership and practical escalation.
Remote-first support
Issues are assessed and resolved remotely in the first instance wherever possible.
On-site assistance
On-site support can be provided where required, subject to the agreed service.
Vendor escalation
Aura can coordinate issues with Microsoft, connectivity providers and other technology vendors.
Ongoing visibility
Agreed reporting keeps your organisation informed about support activity, maintenance and recurring issues.
One accountable partner
Bring IT support and technology procurement together.
Aura combines practical IT support with hardware sourcing, configuration, deployment and lifecycle services.
This gives your organisation one accountable partner for:
Support, supply and lifecycle managed through one relationship.
Fewer suppliers to manage, clearer accountability and a consistent process across your technology estate.
Find the right support model
Let us understand your users, systems and internal resources.
We will discuss your current environment and recommend a support model that fits the way your organisation operates.