Aura Total Care™
A simpler, more predictable way to manage business devices.
Aura Total Care™ brings device supply, deployment, protection and replacement together in one clear lifecycle service.
Choose business-grade devices without a large upfront cost. Depending on your selected service level, devices can be delivered ready for use and supported with repair or replacement when needed.
One agreement. Predictable costs. Clear accountability throughout the device lifecycle.
Complete Device Lifecycle
From initial supply to end-of-term refresh.
Managing business devices often means coordinating multiple suppliers, finance arrangements, deployment processes, warranties and support providers.
One structured service, end to end.
Aura Total Care™ replaces this fragmented approach with one structured service. We help you select the right devices, choose the appropriate level of protection and manage the equipment throughout the agreed term — whether onboarding new employees, refreshing an existing estate or protecting critical users against downtime.
Predictable costs
Reduce upfront capital expenditure and manage devices through clear, predictable payments.
Deployment support
Choose devices that arrive ready for internal configuration or fully prepared for your users.
Lifecycle protection
Coordinate warranty claims, accidental-damage incidents, repairs and replacements through one partner.
Flexible end-of-term options
Refresh, return, retain or explore buyback options at the end of the agreement.
Three levels of protection
Choose the right level of support for every user.
Essentials
Device supply and core protection
A straightforward lifecycle package for organisations that manage device deployment internally.
- Business-grade device
- Three-year warranty
- Replacement where the device cannot be repaired
- End-of-term refresh, return or buyback options
Best suited for
IT teams that are comfortable configuring and deploying devices but want predictable device costs and a clear replacement route.
Assured
Deployment-ready devices with added protection
Everything included within Essentials, plus the configuration and protection needed to deliver devices ready for your users.
- Accidental-damage cover
- Deployment-ready configuration
- Intune or Autopilot enrolment where supported
- Asset tagging and device records
Best suited for
Organisations that want to reduce the preparation work required from internal IT teams while adding protection against accidental damage.
Continuity
Everything included within Assured, with an enhanced replacement service
For critical users where device downtime needs to be kept to a minimum.
- Maximum protection with priority replacement
- Priority replacement handling
- Guaranteed next-working-day or same-day replacement, subject to the agreed service
Best suited for
Critical users, senior employees, remote workers and teams where prolonged device downtime would significantly disrupt the organisation.
Compare service levels
Find the right balance of cost, preparation and protection.
| Feature | Essentials | Assured | Continuity |
|---|---|---|---|
| Business-grade device | |||
| Three-year warranty | |||
| Replacement where beyond repair | |||
| End-of-term options | |||
| Accidental-damage cover | |||
| Deployment-ready configuration | |||
| Intune or Autopilot enrolment | |||
| Asset tagging and device records | |||
| Priority next-day or same-day replacement |
Final service inclusions and replacement commitments are confirmed within your individual Aura Total Care™ agreement.
Built around your organisation
A simpler device lifecycle for every team.
Aura Total Care™ delivers different benefits across IT, finance and the wider organisation while maintaining one accountable relationship throughout.
For IT teams
- Less manual configuration and deployment
- Clear ownership throughout the device lifecycle
- Fewer suppliers and support escalations
- Consistent device records
- Faster replacement where agreed
For finance teams
- Reduced upfront capital expenditure
- Predictable monthly costs
- Simpler budgeting and forecasting
- Clear end-of-term options
- Fewer unexpected repair and replacement costs
For the wider organisation
- Faster onboarding and device-refresh programmes
- Consistent, secure equipment across teams
- Reduced downtime when devices fail
- One accountable partner from supply to replacement
How Aura Total Care™ works
One clear process from selection to refresh.
- 01
Select your devices
We work with you to identify the right device specifications for different users, roles and working environments.
- 02
Choose your service level
Select Essentials, Assured or Continuity according to the deployment support, protection and replacement service required.
- 03
Configure and deploy
Where included, devices are configured, enrolled, asset-tagged and recorded before being delivered ready for use.
- 04
Support and protect
Aura coordinates eligible warranty claims, accidental-damage incidents, repairs and replacements throughout the agreement.
- 05
Refresh, return or retain
At the end of the term, choose the most appropriate next step for your devices, users and organisation.
Flexible by design
Built for everyday users, growing teams and critical roles.
Aura Total Care™ can support a single user group or form part of a wider organisation-wide device strategy.
Remote and distributed employees
Deliver appropriately configured devices to users working across multiple offices or remote locations.
New starters and growing teams
Provide new employees with suitable, deployment-ready devices through a repeatable onboarding process.
Device-refresh programmes
Replace ageing equipment through a structured programme with clear costs and end-of-term options.
Critical users
Apply a higher level of replacement protection to roles where device downtime could have a significant business impact.
Take control of your device lifecycle
Replace fragmented device purchasing and support with one predictable service.
Tell us about your users, current device estate and operational requirements. We will recommend an Aura Total Care™ service level and prepare a proposal built around your organisation.